Privacy Policy.
Plain and Simple.

1. Who We Are

Egress Window Geeks is a brand and trade name operated by Concrete Cutting Geeks Inc., a company based in Calgary, Alberta, Canada. We specialize in egress window installation — excavation, concrete cutting, window supply and installation, and window well installation for residential and commercial properties in Calgary and the surrounding area.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website (egresswindowgeeks.com) or contact us about our services.

Effective date / last updated: May 21, 2026.

2. Information We Collect

We collect personal information only when you choose to provide it or when it is automatically generated by your use of our website. Here's what that looks like in practice:

Information you give us directly — when you fill out our quote form, contact form, call us, or message us through a chat channel (website chat widget, WhatsApp, Telegram, or SMS), we may collect:

• Name — first and last name, so we know who we're talking to
• Phone number — to call or text you about your project
• Email address — to send your quote, confirm appointments, and follow up
• Property or site address — the location where the work would be done
• Project details — window location, foundation type, basement use, photos, and any other details you share to help us give you an accurate quote

Information collected automatically — when you visit our website, standard analytics tools may collect:

• IP address — a numerical identifier for your internet connection
• Browser type and version
• Pages visited and time spent on the site
• Referring website — how you found us
• Device type (desktop, phone, tablet)

This automatic data is collected in aggregate and is used to understand how visitors use the site — not to identify individual people.

3. How We Use Your Information

We use the personal information you provide for the following purposes — and nothing else:

• Responding to your quote or contact request — to get back to you with pricing, availability, and answers to your questions
• Scheduling and performing the work — to coordinate your installation date, dispatch our crew, and confirm access to the property
• Following up after the job — to confirm you're satisfied with the work and address any warranty concerns
• Invoicing and accounting — your name and contact details appear on your invoice and are kept for legal and tax record-keeping purposes
• Communicating about your service — appointment reminders, permit updates, and any other messages directly related to your project

We do not use your personal information for unsolicited marketing to third parties, profiling, or automated decision-making that affects you in any significant way.

4. Cookies & Analytics

Our website may use cookies and similar tracking technologies in the following ways:

• Website analytics — we may use a service such as Google Analytics to understand how visitors use the site (which pages are popular, how people navigate, where visitors come from). Google Analytics uses cookies to collect this data anonymously in aggregate. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
• Embedded chat widgets — our website may include a third-party chat widget. These widgets may set their own cookies when you interact with them. We use these tools only to make it easier for you to reach us.
• Essential cookies — some cookies are necessary for the site to function (e.g. session handling). These do not collect personal information.

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect how certain features of the site work, but it will not prevent you from contacting us or requesting a quote.

5. Sharing & Third Parties

We do not sell your personal information. Full stop.

We share personal information only to the extent needed to deliver our service. The types of service providers we may share information with include:

• Website analytics providers (e.g. Google Analytics) — receive anonymized usage data
• Messaging and SMS providers — used to deliver appointment reminders or respond to your messages through our communication channels
• Payment processors — if you pay by a digital method, the processor receives only what is needed to complete the transaction
• Cloud or software platforms — we use standard business tools (email, scheduling, invoicing) that may store data on servers in Canada or the United States

Any third party we work with is expected to handle your information responsibly and only for the purpose we engaged them. We do not share personal information with advertisers, data brokers, or unrelated businesses.

6. Data Retention

We keep personal information only as long as it is needed for the purpose it was collected, or as required by law.

• Quote requests that didn't proceed — we may retain your contact information for a reasonable period (typically up to 2 years) in case you return with questions or wish to book later
• Completed projects — customer records, invoices, and job details are kept for as long as required for accounting and tax purposes under Canadian and Alberta law (generally 7 years)
• Warranty records — installation details are kept for at least the duration of our 2-year workmanship warranty period and typically beyond
• Website analytics data — governed by the retention settings of the analytics provider (e.g. Google Analytics default retention)

When personal information is no longer needed, we dispose of it securely.

7. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our safeguards include:

• HTTPS encryption on our website (data in transit is encrypted)
• Access controls — only staff who need your information to do their job can access it
• Standard business security practices for email, invoicing, and customer records

8. Your Privacy Rights Under PIPEDA / PIPA

Under Canada's PIPEDA and Alberta's PIPA, you have the following rights regarding your personal information:

• Right of access — you can request a copy of the personal information we hold about you
• Right of correction — if information we hold is inaccurate or incomplete, you can ask us to correct it
• Right to withdraw consent — where we rely on your consent to use your information, you may withdraw it at any time. Note that withdrawing consent may mean we cannot continue providing the service (e.g. we can't process your quote without a way to contact you)
• Right to complain — if you believe we have not handled your personal information properly, you have the right to make a complaint to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta

9. Children's Privacy

Our services are directed at homeowners, property managers, landlords, and builders — adults making decisions about residential or commercial properties. Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has submitted personal information to us through our website or chat channels, please contact us at info@egresswindowgeeks.com and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time — for example, if we add a new communication channel or change a service provider. When we make material changes, we will update the "last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our website after a change to this policy constitutes acceptance of the updated terms.

Current effective date: May 21, 2026.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how we've handled your personal information, please reach out:

• Email: info@egresswindowgeeks.com
• Phone: (587) 333-4235
• Mailing address: Concrete Cutting Geeks Inc. (operating as Egress Window Geeks), Calgary, Alberta, Canada

We take privacy questions seriously and will respond promptly.